Tata Motors along with its Sri Lankan partner, Diesel & Motor Engineering PLC (DIMO), have launched a new world-class Sales, Service & Spares facility (3S), catering to the company’s range of commercial vehicles in Kurunegala district, all under one roof. The facility was Inaugurated by Mr. Guenter Butschek (MD & CEO, Tata Motors Ltd.), Mr Rudrarup Maitra (Head – International Business, Commercial Vehicles, Tata Motors Ltd.), Mr. Ranjith Pandithage (Chairman & Managing Director, DIMO.), Mr. Gahanath Pandithage (Group CEO, DIMO.) & Mr Ganesh Shetty (Head – Customer care, CV International Business) Mr. Sateesh Machiraju (Regional Manager, SAARC, Tata Motors Ltd.).
Located on Dambulla road, the new 3S facility is the largest integrated Tata Motors commercial vehicles dealership in Sri Lanka, with a wide display area, for Tata Motors entire range of trucks & buses. Hosting a 22-bay workshop, the facility is also equipped with dedicated bays for accidental repairs, washing ramps, quick service, two post hoists and inspection pits. These facilities are also equipped with amenities like advanced Wheel Alignment units and an Automatic Lube Dispensing unit, along with driver restrooms with bunkers and washrooms.
The sales and customer reception and waiting area is air-conditioned, where customers can see their vehicles being serviced. This facility also offers 24×7 breakdown assistance services in the region. The workshop can cater to 50 plus vehicles in a single day, making it the largest commercial vehicle workshop in Kurunegala district. Professionally trained and experienced staff will make the whole experience of purchasing and owning a Tata Motors commercial vehicle, even more special.
With over 100,000 Tata Motors commercial vehicles on Sri Lankan roads, DIMO is associated with Tata Motors for over 55 years; a partnership that has been forged on the principles of trust, transparency & customer focus. Kurunegala is an important regional center for commercial vehicle operations, along with Puttalam & Kegalle districts. With more than 40 customer touch points across the island, it makes the Tata Motors commercial vehicles network, the most extensive in the region.
Along with the showroom opening, Tata Motors Ltd. also kicked off a new global service campaign between 21st November to 23rd November, across 47 countries. The campaign is aimed at proactively reaching out to Tata Motors customers across the globe, with exclusive service benefits during the 3 days’ service campaign.